Business ProfileforShip Smart, Inc.

ShipSmart has engaged in fraud, breach of contract, and breach of the covenant of good faith and fair dealing. They purposely picked up many items that I did not want to move, and deliberately hid that from me. They broke the contract by having someone other than the authorized contact person approve the move, and by ignoring my pleas during the day of the move to only take what I wanted. They seem to have deliberately not informed the local company of the items that I had requested to have picked up. I was promised multiple time by a ShipSmart employee that photos would be taken of the items before they were weighed and palletized, but none of that happened. They knew what I wanted and deliberately moved twice as many items as I wanted. Had they only moved what I requested, and not heavy furniture, it would have cost at least 2/3 less. I would like $3740 back.I have copied the **** managers, and customer service managers. There is no deniability.When the shipment was delivered, more than half of it was furniture that I didnt want. I kept some of it to try to decide what to do with, but donated most of it to the movers. You can see on the attached inventory list.***************** at Shipsmart acknowledged that they should have sent the pictures, but he insisted that an attorney on sight signed off on what was being shipped even though he was not the representative on the contract. I asked for ************** to send me all of the documentation of the move, but he hasnt sent me anything showing who signed off on the day of the move. He has not mentioned the authorized person, ***.************** indicated that he would give me a parietal refund only if I did not write negative reviews or report the company to regulatory agencies. When I refused to do that, and Indicated that I would report that ShipSmart took responsibility if they did so but that I refused to be gagged, he rescinded his offer to reimburse me Please see the attached, complete narrative of what occurred.