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            Business ProfileforExpedition Communications, LLC

            Satellite Supplies

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers Satellite & VSAT engineering, installation, operations and maintenance services to the military, government, non-profit organizations and commercial customers

            Business Details

            Years in Business:
            16
            Business Started:
            2/29/2008
            Business Incorporated:
            2/29/2008
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Dean Eldridge, President
            Contact Information

            Principal

            • Mr. Dean Eldridge, President

            Customer Contact

            • Mr. Dean Eldridge, President
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/02/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            In November of 2021 we ordered a MobileData Satellite system from Expedition Communications at a cost of over $****** for a premium Cellular/Satellite system, along with a quarterly charge of $570 for service. Unfortunately, the system arrived with a configuration that none of their technicians have been able to help us get active or working after install. I have spent countless hours on the phone with their tech support walking through every step they try, yet nothing works. They sent a replacement device which did not fix the problem. There is a fundamental configuration issue that cannot be solved remotely and we have asked for a technician (which they advertise they have) to come onsite and get this working for us. *** ****** the VP of sales has the nerve to tell us that if they find there is a configuration issue with the system, we will be charged $1000 for the visit. Yet the entire issue with the system IS that there is a configuration issue with the way they sent it. We've now spent over $***** on expensive hardware, installation, and services for a device that still does not work. We've asked to return for a full refund (obviously a customer cannot be expected to pay for a product that doesn't work). In any industry, in any business, for any equipment, when you buy it and it doesn't work, you return it. Now the company is not responding to emails from myself or our attorney asking for a resolution.
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            Customer Reviews

            0 Customer Reviews

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