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AG Adriano Goldshmied

Phone: (323) 564-2100

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
01/13/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
The agjeans.com internet sire has been advertising 50% off all sale items for at least the past 5 days. However, not all of the items are 50% off.
I notified online customer service once by phone on Friday Dec. 26and then again by email on Dec. 27and when I hadn't hear back, I contacted someone by phone again on Monday Dec. 29. The following product was marked down from $328 to $229but it should have been priced at $164. THE CASHMERE VEE - HEATHER GREY
$229.00 USD $328.00
************** HTG
They will not adjust the priceand have not changed their website either to correct the false advertising. I am going to order the sweaterand I expect a $65 refundplus taxeither in cash or to my master card. My order number is AGJN-XXXXXXX

Desired Settlement
I have a screenshot of the primary agjeans.com web site which was promoting 50% off all sale items from Dec. 26 to Dec. 30 (or longer.)

I need to receive a refund for $65 plus tax for the amount I was overcharged for a sweater which was not reduced in price by the full 50% as advertised.

(The customer service response was that the cashmere sweater was part of some Italian line and was not included in the sale--but there was no footnote or mention that some items were not marked down the full 50%--the sale specifically stated "all sale items 50% off online and in-store for a limited time".

06/16/2015Problems with Product / Service | Read Complaint Details
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Complaint
sent back 3 items. only credit my account 2 out of the 3 items. Called company multiple times in regards to the third item for a refund
company did not honor a promised refund after sending back 3 items. they only credited me 2 items. called multiple times about the situation. customer service stated they would call me about updates but never did. they say that the package "didn't have a weight that corresponded with the items being sent back" which is false. When I inquired about what the weight was to the cs rep she could not answer my question because they are trying to sweep this under the rug in hopes of me not pursuing this situation

Desired Settlement
refund CC immediately

03/03/2015Problems with Product / Service | Read Complaint Details
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Complaint
I purchased a pair of AG jeans, the legging ankle, 7 years break me down, sku 4249, and these jeans are described to be able to be machine washed. The distressing on the jeans has completely been ruined by washing just a few times, and I have emailed the company as well as called numerous times now to exchange these for the exact same leggings. They have not responded to my request and it has been over a month now. I would like my jeans replaced asap.The order number is ************
Product_Or_Service: The Legging Ankle Jean- 7 years break me down, 26
Order_Number: ************

Desired Settlement
Would like to receive the same exact pair and size for exchange

Industry Comparison| Chart

Online Retailer, Jeans

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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