Purchased a security safe from Digital Buyer.The product is not as advertised.
On October 1,2014 I purchased a security safe from Digital buyer.com(order#XXXXXXX)I paid$375.00 for this safe,the safe had been altered in that the safe's keypad had been replaced from a permanent keypad that was attached securely,to a keypad that is unattached to the safe unsecurely.The safe weighted 105 lbs.Not only am I a 60 yrs. old I am a totally disabled veteran.The safe was so heavy that I had to pay a relative to remove it from the box and place it.When the safe was removed from the box,the keypad was hanging loose from the safe, only attached by a small cord.Attached to the keypad was a 9 volt battery.There were 2 screws on the door of the safe to hang the keypad on.The keypad hanged on the door,turn right to attach it, turn left to unattach it,in case you want to replace the battery.The advertised safe had a keypad permanantly attached to the safe.It was battery operated by 2 9 volt batteries that were inside the safe in a compartment on the backside of the door.When I open the compartment it was empty and it had the appearance that the 2 9 volt batteries had burst inside the compartment because there was white powder all inside the compartment,like maybe it was used before.There was also 2 holds on the outside door where the original keypad had been bolted to.The keypad had been rewired,it no loner was required to access the safe to replace the 9 volt batteries,instead it had 1 9 volt battery on the backside of the keypad.The keypad had about a 2 to 3 inch small cable attached to the 9 volt battery.Simply attach the keypad to the 2 screws,turn right to attach it to the safe,turn left to remove it,it attached loosely and did not hang straight,it was like changing the battery on a smoke alarm.It hanged by the attached cable.It was not secured like the advertised safe.The keypad was powdered by the 9 volt battery,if the keypad was unattached by someone,being that it was not secured, and the cable was cut ,I had no way to get my belongings out of the safe.The original keypad could not be removed,it was secured to the safe.I contacted Digital Buyers.com and spoke with customer service rep by the name of "******".I voiced my concerns to her,she contacted the manufacturer "Protex"which said the safe keypad was secured.I asked ******"what happens if someone removed the keypad and cut the cable ,"which has the 9 volt battery that regulated the electrical function of the keypad",how would I get my things out of the safe.it would require a locksmith and it would not have been an easy job,very costly.****** told me she did not know how I could get my things out of the safe,no one there had the technical knowledge.She refered me to Protex the manufacturer who also did not have an answer for this question.As a 60 year old man ,a totally disabled veteran I cannot repackage the safe and send it back without help.Digital buyer.com offered to setup a return for the safe."Photos are avilable".
Replace with the advertised safe.
We have emailed the customer the return label for full refund.
I have agreed to return the safe,the safe was deemed defective,however the shipping label will not pay for the safe to be picked up.I called Digital Buyer.com who told me to drop the safe at a ups store.I told them that that was impossible,the safe weights 105 pounds,I cannot lift the safe,I am totally disabled,I had to pay someone to move the safe and prepare it for shipping,I also paid to have it unwrapped and placed in an area in my house when it was delivered,I have incurred enough expenses.I will not pay shipping cost on an item sent to me under false advertisment.Normally the return label allows for home pickup.The return label is from the manufacturer,obviously the Seller, DigitalBuyer.com thinks that they are not responsible in any way for the situation.They were the seller, they should share in the responsibility of this purchase,from the beginning they continued to refer me to the manufacturer,when in fact they were the ones that got my
Final Business Response
Customer was refunded in full.
A replacement safe can be ordered from various online retailers and retail locations in the USA. Protex Safe has a list of dealers on their website.
DigitalBuyer.com's description is the manufacturer's description enhanced with graphics and stylistic adjustments by in-house editorial staff.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though I was refunded my $375.00,the company engaged in false advertisement.The whole situation was very inconvenient because of the weight of the safe ,having to initially pay someone to unpack it and then pay someone to repack it to return it.DigitalBuyers.com refunded my money,deemed the safe damaged.To resolve this matter,I requested a replacement safe,like the one advertised, and was never given that option by DigitalBuyers.com,since that safe supposedly was damaged.None of the problems would have occurred had DigitalBuyer not engaged in false advertisement.