At-a-glance
Products & Services
Business Details
- Location of This Business
- 155 W Washington Blvd #306, Los Angeles, CA 90015-3581
- BBB File Opened:
- 6/24/2010
- Years in Business:
- 14
- Business Started:
- 1/1/2010
- Business Incorporated:
- 5/13/2010
- Accredited Since:
- 8/1/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Digital Buyer Marketing Company
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- Mr. Phil Kim, President
- Contact Information
Principal
- Mr. Phil Kim, President
Customer Contact
- Mr. Phil Kim, President
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Igor B
10/06/2022
Earlier this year we purchased 3 drop boxes from DuraBox through Amazon for apartment complexes in *****.
The drop box model we bough was:
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Everywhere this product is listed, it's advertised as SECURE (they use caps).
Specifically, they say:
SECURE - Features a tubular style key lock with 2 tubular keys that are difficult to copy. Security baffle on drop slot prevents fishing, and a continuous piano hinge on the retrieval door makes it difficult to pry.
Shortly after we installed them, checks and money orders for more than 17k dropped in by tenants were stolen from two out of three properties over the weekend. We have informed the seller in writing on 7/4/22 providing full details and police reports that their product is NOT secure and money orders were pulled out using technique called "fishing" against which seller claimed the boxes were protected. Our letter sent by certified mail as well as notices sent through web sites and emails were ignored. We spoke to the representative at digitalbuyer.com and were promised that information sent through web forms will be passed ** the management. Nothing happened.
Out of 17k stolen, we were able to recover 7 and still have a loss of 10k.
We lost it because of false advertisement by the seller and reliance on false claim of security.
We request a reimbursement of losses and for this product to be removed from sale or removal of the claim about it 's security.
If this will be ignored again, next step is letter to Attorney General and lawsuit.
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