BBB Business Review

BBB Accredited Business since 12/06/2005

ReallyGreatRate, Inc.

(310) 540-82222041 Rosecrans Ave #320, El SegundoCA 90245-7503View Additional Web Addresses

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This company offers an online marketplace matching consumer needs with the proper financial institution such as mortgage, student loan and credit report companies.

BBB Accreditation

A BBB Accredited Business since 12/06/2005

BBB has determined that ReallyGreatRate, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised ReallyGreatRate, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on ReallyGreatRate, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
04/25/2016Advertising / Sales Issues | Read Complaint Details

I rec'd an email regarding SOLAR ENERGY OPTIONS from the: "NATIONAL ENERGY REDUCTION" COMPANY. I completed the application which indicates my info will be shared with up to 5 other "solar energy" partners. I DID NOT AGREE TO SHARE MY INFO WITH ADT Security, Windows & Dooors, Inc., Garage Door. Inc. etc etc. THIS ADVERTISING IS FALSE AND MISLEADING!

Desired Settlement
RGR Marketing needs to change their advertising methodology to one that ACCURATELY REFLECTS their marketing strategy. If I am interested in SOLAR ENERGY OPTONS my info should only be shared with SOLAR ENERGY COMPANIES as "they indicated in the advertisement". Their ad should state: "By continuing we will share your information with up to 5 agencies that provide other home improvement services"

If the aforementioned statement was provided, I would not have continued and therefore would not be taking my time to write this complaint and your time to process it!

Business Response
Mr. ******'s criteria did not match with any of our partners. We did not share his information with anyone because of that. If he is getting calls from 3rd party companies it has nothing to do with RGR.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
#1 RGR is NOT the national Energy Reduction Agency as indicated in their ad.
#2 I input personal info to get a quote on solar energy and received a pop up stating I applied for a home security system. I already have a home security system I would never had completed the info if I had been made aware it was for a home security system.
The name is a scam to mislead consumers as is the 'National Energy Reduction" line!

Final Business Response
Responding to the consumer in order of their complaints.

1. RGR does own and the site states that it "s an advertising market place for individuals and companies who are seeking consumer referrals for solar products" and nowhere does it say it's an agency of some sort.
2. It sounds like the consumer has adware installed on their computer and that is what is causing the issue here. RGR does not and has never worked with pop ups so this entire issue has nothing to do with us.

I suggest the consumer run a malware/spyware/adware scan on their computer which should find and remove the problem.

To reiterate RGR did share consumers information with companies at all because we had no solar installers in the consumer's area. We have added the consumers phone and email to our internal DNC list so their data will be rejected if the form is filled again.

Industry Comparison| Chart

Marketing Programs & Services

Additional Information

Business started: 10/12/2004
Type of Entity


Incorporated: October 2004, CA

Business Management
Principal: Silas Ellman (Owner)
Number of Employees


Business Category

Marketing Programs & Services

Alternate Business Names
Really Great Rate, RGR Marketing

Map & Directions

Map & Directions

Address for ReallyGreatRate, Inc.

2041 Rosecrans Ave #320

El Segundo, CA 90245-7503

To | From


1 Locations

  • 2041 Rosecrans Ave #320 

    El Segundo, CA 90245-7503

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*ReallyGreatRate, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Marketing Programs & Services


What is BBB Advertising Review?

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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