BBB Accredited Business since 01/15/2008
Phone: (909) 596-0511Fax: (909) 596-7611View Additional Phone Numbers2093 Foothill Blvd., La Verne, CA 91750
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A BBB Accredited Business since 01/15/2008
BBB has determined that FactoryDirect2you meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised FactoryDirect2you's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on FactoryDirect2you
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Business ManagementPrincipal: Mr. Greg Hummel (Owner)
Number of Employees
Refund and Exchange Policy
Products may be returned within 30 days of shipment by PrePaid freight or postage. Credit will be given to the original billing account. Any gift item shipped from FactoryDirect2you.com may be returned by the gift recipient for a merchandise credit that can be used on a future FactoryDirect2you.com order. Refund checks are not available for gift returns. In order to return any item you must submit a request for return online, call us at 866-233-6587 or email Return@factorydirect2you.com to obtain a RETURN AUTHORIZATION NUMBER. Any packages without return authorization numbers may be refused. Returns must still be in brand new condition and have all the packaging and original contents included. No credit will be given for items returned after 30 days or not in NEW RE-SALEABLE condition with all packing material included.
**If you return your order without exchange, you will be charged shipping (if package was shipped under a free shipping promotion, you will be responsible for the actual delivery and return shipping fees incurred), gift wrapping (if used) and a minimum restocking fee of $10.00 or up to, but not limited to 30%. Refused deliveries may be subject to original shipment costs as well as return shipment costs. Orders cancelled before shipment will be subject to credit card processing fees.
Allow 2 to 3 weeks before inquiring about return credits. By using our site you agree not to dispute the charges for returned items until 4 weeks after receipt by us. Shipping costs will not be refunded unless we shipped an incorrect item or an error was made on our part. We will pay for the shipping back to you on a replacement for a defective item. (Defective items are extremely rare). Please clearly mark the Return Authorization Number on the outside of your return (next to the shipping label is best). Please include a copy of your invoice and the form below. Please clearly indicate the reason for your return. Returns will not be processed without a Return Authorization Number and documentation including order number, address and reason for return.
Items shipped directly from a manufacturer (direct shipped) will be charged up to, but not limited to a 30% restocking fee on the total amount, unless they are defective. If you want to know if an item is drop shipped before you order you MUST call or email us. In order to return a direct shipped item you must submit a request for return online or call us at 866-233-6587 for a return authorization number and specific directions for return or no credit will be issued on these items. You must then pay to have the item shipped back to the shipper. Due to the nature and timing of direct shipped items from manufacturers, returning a direct shipped item to us without a FactoryDirect2you Return Authorization Number will result in no refund. Customer agrees to the above terms by virtue of placing an order on our site and receiving an email confirmation.