BBB Business Review

This Business is not BBB Accredited

Bundle City, Inc.

Phone: (213) 488-1200Fax: (213) 488-1244View Additional Phone Numbers747 Crocker St, Los AngelesCA 90021-1411http://www.bundlecity.comView Additional Web Addresses

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BBB Accreditation

Bundle City, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Bundle City, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Bundle City, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
01/20/2014Problems with Product / Service | Read Complaint Details

On 7/25/2013 select item on for iView digital converter box, walked into Sears store on 7/25/2013 & paid cash $40.65. Given a receipt for payment also stated that item would be delivered to my home from a 3rd party company name Bundle City/ Item recieved , once I connected item to my TV it only found 2 local channels,so I decided to go with DTV & return undamaged item. I was given a return authorization code XXXXXXX. I paid for item to be delivered back to company through USPS on 8/5/2013. I confirmed with Bundle City that item was recieved back in warehouse on 8/12/2013 & they will inform Sears to refund me due to I paid at Sears with cash. I have spoken with 2 Sears associates and a Manager,they stated that Sears isn't responsible for refunding any money for a product that doesn't belong to Sears. Called Bundle City back on 8/14/2013 & they stated because I paid in cash , Sears needs to refund my $40.65. At this time I feel like threw away $40.65 in garbage , it looks as if neither company will be refunding me.
Product_Or_Service: iView 3000STB Digital DTV converter box with anal
Order_Number: XXXXXXXXXXXX-VD or 5
Account_Number: *******

Desired Settlement
cash total $40.65

Business Response
We have a comprehensive return and refund policy. Our policy states that if a customer purchases an item from a marketplace such as the Sears marketplace, then they will receive a refund from that particular marketplace. The reason for this is because when an item is purchased from a marketplace, the payment is made directly to the marketplace. In this case, Sears collected payment from the customer and forwarded that payment to us. We have validated that the item was returned. Therefore, we have returned the payment back to Sears. Therefore the customer needs to contact Sears in order to collect their refund. We will be happy to assist her in this matter so she can receive a timely resolution.

Best regards,

*** *****
Bundle City, Inc.

07/16/2014Problems with Product / Service

Industry Comparison| Chart

Internet Shopping, Home Electronics

Additional Information

Business started: 02/08/2005
Type of Entity


Incorporated: February 2005, CA

Contact Information
Principal: Pez Elias (Owner)
Number of Employees


Business Category

Internet Shopping, Home Electronics

Alternate Business Names

Map & Directions

Map & Directions

Address for Bundle City, Inc.

747 Crocker St

Los Angeles, CA 90021-1411

To | From


1 Locations

  • 747 Crocker St 

    Los Angeles, CA 90021-1411(213) 488-1200
    (888) 488-2635

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Bundle City, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (888) 488-2635

Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Internet Shopping


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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