BBB Accredited Business since 05/01/2007
Phone: (650) 318-0000Fax: (650) 318-2610800 California St STE 300, Mountain View, CA 94041-2810
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A BBB Accredited Business since 05/01/2007
BBB has determined that TrialPay Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised TrialPay Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 159 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||45|
|Billing / Collection Issues||16|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||66|
|Total Closed Complaints||159|
Type of Entity
Incorporated: August 2006, DE
Contact InformationPrincipal: Mary C. Egan (Office Manager)Customer Contact: Genevieve Berardino (Customer Service) Liza Delos Reyes (Office Administrator)
Number of Employees
Products & Services
This company offers an alternative method of buying products and services online.