BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

FreedomPop

(888) 743-810711301 W Olympic Blvd #112, Los AngelesCA 90064-1652http://www.freedompop.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

FreedomPop is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered FreedomPop's rating include:

  • Length of time business has been operating.
  • 548 complaints filed against business
  • 2 complaints filed against business that were not resolved.

Factors that raised FreedomPop's rating include:

  • Response to 548 complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

548 complaints closed with BBB in last 3 years | 381 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues49
Billing / Collection Issues170
Delivery Issues34
Guarantee / Warranty Issues7
Problems with Product / Service288
Total Closed Complaints 548

Customer Reviews Summary Read customer reviews

16 Customer Reviews Customer Reviews on FreedomPop

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 16 Customer Reviews

Additional Information

top
Business started: 10/01/2012
Type of Entity

Corporation

Incorporated: November 2011, DE

Contact Information
Miguel Salas (Outreach Manager)
Number of Employees

100

Business Category

Internet Services

Alternate Business Names
STS Media, Inc.

Customer Review Rating plus BBB Rating Summary

FreedomPop has received 2.45 out of 5 stars based on 16 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.