Business ProfileforEndicia Internet Postage

WARNING - Endicia's system was HACKED, which resulted $10K of auto withdraw within 1 day. The hackers then turned around and actually resold or used the labels for their own purposes. Contacted Endicia, Endicia pushed the blame on us as a customer, saying we were the ones generated and used the labels. Even though our office is in CA, and labels used were all the way across the country. Essentially, Endicia: 1) Is not transparent about their system being hacked, which is a grave concern considering how many possible customers have fallen under the same hackers without their knowledge unless they comb through their account every single minute, which is impossible at scale. 2) Endicia does not accept the responsibility, and will push it off to you as the customer and will not refund. *************************'s standard practice is to train their support personnel to make their customers believe it's their fault, which means there's systematic concealment of hacker issues If you are a company at scale, and have payment solutions connected directly with Endicia, this WILL HAPPEN to your company as well. We can only imagine how many companies are not aware of this situation since there's no documentation anywhere.Do NOT use Endicia unless they publicly restore the confidence of its customers.

Dear ******,

Thank you for your feedback and we apologize that you encountered an issue with your account.  To clarify, Endicias computer systems have never been compromised or hacked.  Please rest assured that we take your concerns very seriously.   

You can be confident that when you use the Endicia service, we make every effort to keep your credit card information private and safe.  We are happy to have had the opportunity to communicate with you regarding this issue.   

Security is a top priority at Endicia.  To safeguard your personal information, our systems are equipped with multiple security precautions. We monitor our systems daily and use the latest in encryption technology to ensure that every transaction is safe. 

Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue.  For cases such as these, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.   We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation. 

Your bank will work on your behalf and take this situation further after you have reported this case of possible fraud. 

We hope this information provides you with a resolution to your issue.  We definitely recommend that you report this situation to your bank right away.  If you have any further concerns that you would like us to address, please let us know so that we may be of assistance.  

Sincerely,

The Endicia Customer Support Team