BBB Business Review

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BBB Accredited Business since 06/01/2010

Box, Inc.

Phone: (800) 875-8230Fax: (888) 418-6762View Additional Phone Numbers4440 El Camino Real, Los AltosCA 94022-1003

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BBB Accreditation

A BBB Accredited Business since 06/01/2010

BBB has determined that Box, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Box, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Customer Complaints SummaryRead complaint details

10 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues4
Problems with Product / Service5
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Box, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 02/09/2009Business started: 04/01/2005
Type of Entity

Corporation

Incorporated: March 2008, DE

Contact Information
Principal: Dylan Smith (CFO)Customer Contact: Ms. Vina Nguyen (Billing Support Specialist)Ms. Abigail Clark (Billing Support Specialist) Greg Strictland (VP of Business)
Number of Employees

1000

Business Category

Internet Services

Products & Services

This company's business is Internet Services.

Alternate Business Names
Boxcom, Inc., Box, Inc., Which Will Do Business in California as Boxcom, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.