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Find a Location

Mother Denim has 1 locations, listed below.

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    • Mother Denim

      2221 E Washington Blvd Los Angeles, CA 90021-3212

    Business ProfileforMother Denim

    Online Retailer

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2221 E Washington Blvd, Los Angeles, CA 90021-3212
    Years in Business:
    15
    Business Started:
    1/1/2009

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I purchased a pair of jeans that were still within the one-year warranty that the company offers is because they ripped within two months of purchase. I emailed customer service and tried to get them to honor their warranty so they sent me their shipping information, which I had to pay to ship to ********** from Brooklyn. I save the tracking information and found out that they had received the jeans several weeks ago, and have not sent me any response or warranty code or anything. Ive been trying to call their voicemail, but the customer service line is no longer accepting voicemail. Ive been emailing them, but theyre no longer responding to my emails. I cant get a response about whether or not , the warranty is going to be honored, and at this point I just want to refund.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Andrea M

    1 star

    03/14/2024

    Mother Denim has, for the last six months, advertised a product with the misleading notation sign up to be notified when they are restocked. I supplied my email address several times with no confirmation- I suspect its a dead link. After waiting 4 months, and requesting a gift card for the purchase in the interim, I was FINALLY told by them that the restocking is dependent on customer returns. This effectively means pretty close to never. I tried two other styles of jeans which were not acceptable and/or did not fit and returned them. The first pair of jeans that I ordered in the size I wear fit fine, but every other pair has been way too tight. One of them I ordered in a smaller size (which fits me fine in other makers jeans), so I returned them. But the next pair I ordered larger and they were as tight as the smaller size. It has now been six months waiting for the fabled jeans to return. I have twice requested a refund only to be deliberately misunderstood (Oh you can still sign up for them) and told not to worry, that my return has been received-two things I did NOT request info on. My issue is that MOTHER DENIM deliberately misleads customers by implying that something will be available when it has ZERO intention of restocking it. I have requested a refund -politely-three times now only to have my concern remain unaddressed in their reply. There is supposed to be truth in advertising- this is basically an elaborate bait and switch, and they so far have refused to refund me or to even directly acknowledge my request. I want to warn others before they lose their hard earned money to this deliberately obtuse and misleading business. I am also filing a formal complaint- which I warned them I would do, which was also disregarded and not responded to in their replies to me.

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