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Find a Location

Goldco Direct LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGoldco Direct LLC

    Gold Buyers
    BBB accredited business

    Additional business information

    Additional Info:

    Please understand that you may file a complaint with BBB now, even if you have not contacted the business directly about the matter in question, or at any time in the process of working with the business. Goldco invites consumers with complaints to contact their customer service department directly at: [email protected] orby dialing (855-472-8494).

    At-a-glance

    Customer Reviews

    4.8/5stars

    Average of 884 Customer Reviews

    Customer Complaints

    59 complaints closed in last 3 years

    34 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/9/2011

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Business Details

    Location of This Business
    24025 Park Sorrento #210, Calabasas, CA 91302-4025
    Years in Business:
    12
    Business Started:
    10/26/2011
    Business Incorporated:
    10/26/2011
    Accredited Since:
    12/9/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    7:00 AM - 4:00 PM
    T:
    7:00 AM - 4:00 PM
    W:
    7:00 AM - 4:00 PM
    Th:
    7:00 AM - 4:00 PM
    F:
    7:00 AM - 4:00 PM
    Business Management
    • Mr. Trevor Gerszt, Founder/CEO
    • Mrs. Jennifer Stearns, General Counsel
    • Mr. JD Koehler, President
    Contact Information

    Principal

    • Mrs. Jennifer Stearns, General Counsel

    Customer Contact

    • Mr. Trevor Gerszt, Founder/CEO
    • Mrs. Jennifer Stearns, General Counsel
    • Mr. JD Koehler, President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Selling your gold pieces

    Customer Complaints

    59 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On 12/13/2021 I moved my 100% *** to Goldco LLC to purchase precious metals. I filed a complaint with *** late January 24, got a response from Goldco but nothing resolved. They made it sound so good that I would make a little money. But when I wanted to buy back $10,000 I would be charged 25% and money was to stay in account 3-5 years. I was never told that. I was scammed or wronged. Are only older people being targeted. What would be the next steps in getting my money back?
    Read More

    Customer Reviews

    884 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rosemary N

    5 stars

    04/18/2024

    Goldco is top notch! Had such an easy experience with the help of my representative. Called often and got a quick response & answered all my questions. Very professional and yet very pleasant doing business with him. I highly recommend them. Goldco is the BEST! You wont regret it!

    Local BBB

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