Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          The Futon Shop has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Natural Home by The Futon Shop

              2150 Cesar Chavez San Francisco, CA 94124-1020

              BBB Accredited Business
            • The Futon Shop

              2011 Arden Way Sacramento, CA 95825-2201

              BBB Accredited Business
            • Natural Home by The Futon Shop

              2724 Santa Rosa Ave Santa Rosa, CA 95407-6220

              BBB Accredited Business
            • Natural Home by The Futon Shop

              548 Contra Costa Blvd Ste A Pleasant Hill, CA 94523-1217

              BBB Accredited Business
            • The Futon Shop

              10865 W Pico Blvd Los Angeles, CA 90064-2114

            Business ProfileforThe Futon Shop

            Futon Sales
            Looking for more information? Access the headquarters listing for Natural Home by The Futon Shop
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            At-a-glance

            Customer Reviews

            1/5stars

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 12 Customer Reviews

            Customer Complaints

            29 complaints closed in last 3 years

            6 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Overview

            The Futon Shop retails and distributes Organic and Green Furniture and Futons, eco-friendly, chemical-free organic mattresses, futon covers for our sofa beds, futon frames and platform bed frames. 

            Business Details

            BBB File Opened:
            3/11/2009
            Years in Business:
            48
            Business Started:
            1/1/1976
            Business Incorporated:
            7/9/1987
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 85807 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 127555 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 123307 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 133481 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 127558 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 127557 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 169409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 409 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 132666 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 123305 for this business, issued by California Bureau Home Furnishings and Thermal Insulations. The expiration date of this license is 8/31/2024.

            These agencies may include:

            California Bureau Home Furnishings and Thermal Insulations

            3485 Orange Grove Ave

            North Highlands CA 95660

            (916) 999-2041

            Fax: (916) 9217279

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 176050 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Bureau of Electronic and Appliance Repair

            4244 South Market Court, Suite D

            Sacramento CA 95834-1243

            (916) 999-2041

            http://www.bearhfti.ca.gov/

            BBB records show a license number of 127553 for this business, issued by Bureau of Electronic and Appliance Repair. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Bureau of Electronic and Appliance Repair

            4244 South Market Court, Suite D

            Sacramento CA 95834-1243

            (916) 999-2041

            http://www.bearhfti.ca.gov/

            Type of Entity:
            Corporation
            Number of Employees:
            14
            Alternate Business Name
            • A Diamond Production Inc
            • Futon Shop
            Business Management
            • Mr. Mark Mathews, General Manager
            Contact Information

            Principal

            • Mr. Mark Mathews, General Manager

            Customer Contact

            • Mr. Mark Mathews, General Manager
            • Ms. Suzanne Diamond, President

            Local BBB

            BBB of Los Angeles & Silicon Valley

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.