Business ProfileforThermaltake Technology, Inc.

I purchased $562.31 of water cooling products directly from the Thermaltake website. Upon their arrival, I discovered that despite owning a Thermaltake case, the Thermaltake reservoirs did not fit the reservoir mounting locations. I contacted customer service and received a *** to return the items for a full refund, with the restocking fee waived. I paid to send the items back to the address that I was provided with the *** number clearly written on the outside of the box. That package was refused and returned to sender. I contacted customer service again to find out why the package was refused. I received a *** shipping label from the customer service agent and shipped the products back once again. The package was refused for a 2nd time. That package is scheduled for redelivery and I am awaiting what will likely be a 3rd refusal. I paid for the items on September 5, it is now October ****************************************************** a refund because the receiving department continues to refuse my return which ******* receiving a refund. This is all documented in email correspondence and tracking number screenshots that have been attached to this complaint.