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Consumer Complaints

This Business is not BBB Accredited

Safesoft Solutions, Inc.

Phone: (888) 456-5454

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues3
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)
12/31/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Charged for an additional month of service after contract was cancelled.
On December 5th, 2013 I had cancelled my services with Safesoft Solutions through their online portal. The online portal stated in specific terms that I would not be charged any additional payments and that the portal would be left open for 30 days from the date cancelled to retrieve necessary data.

I was charged yet another charge on December 8th, 2013 for my "prepaid" service. When received a call regarding this I was told "sorry, you didn't cancel in enough time before your billing statement". I tried to discuss what was stated in plain text on their website when I cancelled and they did not care that they were making deceptive statements with their online system.

The practices of this company are deceptive and misleading. The service claim to be "prepaid" but they do not operate as such.

Desired Settlement
Refund for the payment withdrawn from my account for the amount of $149.

Business Response
customer is correct. it was a system error on our part. processing refund.

03/23/2015Billing / Collection Issues
08/05/2013Billing / Collection Issues
06/10/2013Problems with Product / Service

Industry Comparison| Chart

Computers Hardware, Software & Services, Computers - Multimedia, Computer Software Publishers & Developers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.