BBB Business Review

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This Business is not BBB Accredited

McAfee, Inc.

(888) 847-8766View Additional Phone Numbers2821 Mission College Blvd., Santa ClaraCA 95054-1838http://www.mcafee.com

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BBB Accreditation

McAfee, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised McAfee, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 328 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Customer Complaints SummaryRead complaint details

328 complaints closed with BBB in last 3 years | 85 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues32
Billing / Collection Issues76
Delivery Issues10
Guarantee / Warranty Issues3
Problems with Product / Service207
Total Closed Complaints 328

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on McAfee, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 03/17/1998Business started: 01/01/1987
Type of Entity

Corporation

Incorporated: October 1992, DE

Contact Information
Principal: Executive Customer Assistance Team
Number of Employees

501

Business Category

Computer Business Services

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.