BBB Business Review

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This Business is not BBB Accredited

Skyline Security Management, Inc.

(888) 775-973210642 Downey Ave #205, DowneyCA 90241-3442http://www.skylinesecurity.com

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BBB Accreditation

Skyline Security Management, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Skyline Security Management, Inc.'s rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Skyline Security Management, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

53 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues15
Other1
Problems with Product / Service37
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 53

Additional Complaint Information

According to BBB files, this company offers burglar alarm systems & monitoring services. Our records show that the company has a pattern of complaints concerning consumers being misled to sign a contract with the company by being misled to believe they were signing a renewal/update with their current security company or being misled to believe their current security company had gone out of business. Additionally, consumers alleged having hard credit reports ran without their authorization. On April 6, 2015 the BBB contacted the company in regards to our concerns about the amount and the pattern of complaints.

On April 7th, 2015 the BBB received a response from the company stating their quality assurance is exercised twice before approving any customer for products services in an attempt to assure customer satisfaction. The company states each customer goes through a qualification center where a credit inquiry is mentioned and a contract is verbally reviewed and explained. The company also states they will make sure the customer understands their product services and contract by sending a letter from their Loyalty department and by following up with a phone call.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Skyline Security Management, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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Business started: 10/06/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 6480 for this company. The expiration date of this license is 06/30/2017.

Type: Security & Investigative- Alarm Co. (ACO)

Check License Status: http://www2.dca.ca.gov/pls/wllpub/WLLQRYNA$LCEV2.QueryView?P LICENSE NUMBER=6480&P LTE ID=632

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: October 2004, CA

Business Management
Principal: Edwin Arroyave (CEO)John Arroyave (Controller)
Number of Employees

65

Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service


Customer Review Rating plus BBB Rating Summary

Skyline Security Management, Inc. has received 3.23 out of 5 stars based on 1 Customer Review and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.