Business ProfileforSam's Auto Land

I went into ***'s Autoland on Juky 18, 2022 to get my bumper repaired. When I went to pick my cat up thos past Saturday, I noticed the windshield was cracked. Matthew assisted me. He asked me what type of windshield I needed and kept my car so that they coyod repair the windshield. I went back today because on Saturday when I went, I dropped my work badge. While I was there today, I inquired about my car. Matthew turned to Bert to take me to look at my car. Bert immediately said. "We don't Crack windshields here, we didn't do it. He started smiling. Went back to the office laughing. I was so furious that I called the police AND my lawyer. That loby got so quiet when u called my lawyer.

Bert told the police they didn't do it. Matthew scary tail then backtracked and said he never told me they would repair the windshield. I asked Bert. "If Matthew never said you would repair it, why didn't he give me the car back Saturday? If Matthew never acknowledged that it was their fault, why didn't he just give me the car back Saturday when the bumper repair was done?"

The police officer even caught Bert in a lie. I asked Bert. "Where is the paper from when you walk around the car and check off damages before you start fixing it? You didn't check off the windshield, did you?" He told the officer he didn't. And as you can see by the picture attached, my car had ZERO damages other than the bumper they were fixing. The officer knew he was lying. Then Bert refused to release my car. Said I owed a 500 deductible, when he knew I didn't. Kept laughing. The cop was right there. I was emailing my Statefarm agent the entire time. Told her to call Bert while the officer was there. I told that officer that Bert knows he's lying about it all.

My agent called and told Bert there was no deductible. Bert looked defeated when he hung up that phone. My lawyer told me to get the police report, and that we eere suing them.

The officer is putting in the report that Bert said I had a deductib