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Consumer Complaints

BBB Accredited Business since 10/21/2013

Bruns Construction Enterprises, LLC

Phone: (419) 586-9367Fax: (419) 586-4008

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
Failure to complete poject in a reasonable amount of time.
RCS Construction, dba Homes by *****, began the construction of my new home in early May 2013. I was told to expect the project to be completed in six to nine months. After 1-1/2 years, the project has still not been completed. I keep receiving numerous excuses and justififications for all the delays. It's getting very old living in an ongoing construction project.

Desired Settlement
100% completion, including all items on the punch list I have sent them many times as a reminder of the remaining work, by November 14. After this deadline, I want to receive monetary compensation for having to put put with these endless delays and having to live in a construction project.

Business Response
The consumer has been in the home for several months. The company has returned to satisfy consumer by completing the punch list consumer provided a few times. The company will return this week and review consumer's new punch list. The company states that they always want their customers to be happy.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response on Monday, December 1 was that it would return that week to review the "new" punch list.

A couple of points:

The company neither came to my house nor called me at anytime last week to address the remianing work. This is typical of what I have been dealing with for more than 19 months now.

There is nothing "new" on the punch list. These are issues that have been listed for months.

In conclusion, the company has now squandered the available good weather earlier this fall through their stalling and delaying, and now the exterior work is going to have to wait until spring to be completed.



Industry Comparison| Chart

Contractors - General, Remodeling Services, Construction & Remodeling Services, Commercial Roofing, Home Improvements, Home Builders, Concrete - Custom, Concrete Contractors, Building Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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