This Business is not BBB Accredited
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Time Warner Cable is not BBB Accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Time Warner Cable's rating include:
- 236 complaints filed against business
- 3 complaints filed against business that were not resolved.
Factors that raised Time Warner Cable's rating include:
- Length of time business has been operating.
- Response to 236 complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||33|
|Billing / Collection Issues||82|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||119|
|Total Closed Complaints||236|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Time Warner Cable
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
In 2012, Time Warner Cable acquired Insight Communications and in June 2013, Insight customers formally made the switch to Time Warner Cable.
Contact InformationPrincipal: Ms. Erin Reesor (QA / Process Coordinator | Customer Advocate Team)Ms. Angela Bean Mr. Dan De Young (District Vice President)Ms. Amy Emerson (Business Manager)Ms. Nadine Harold (Customer Advocate)Mr. Woody Hutton (General Manager)Ms. Kimberly A. Mrohs (Administrative Assistant) Rick Parr (Business Operations Manager) Customer Advocate Team Time Warner Cable (Southwest Ohio Division) Brad Waggoner (Customer Service Manager)Ms. Barbara N. Watts (Office Manager)
Television - Cable, CATV & Satellite, Internet Services, Telephone Companies
Products & Services
This company offers cable TV services, high speed Internet access and local telephone service.