BBB Business Review

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Time Warner Cable

Find a Location

(859) 625-6600View Additional Phone Numbers2544 Palumbo Dr, LexingtonKY 40509-1203 Send email to Time Warner Cablehttp://www.timewarnercable.comView Additional Web Addresses

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BBB Accreditation

Time Warner Cable is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Time Warner Cable's rating include:

  • 236 complaints filed against business
  • 3 complaints filed against business that were not resolved.

Factors that raised Time Warner Cable's rating include:

  • Length of time business has been operating.
  • Response to 236 complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

236 complaints closed with BBB in last 3 years | 76 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues33
Billing / Collection Issues82
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service119
Total Closed Complaints 236

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Time Warner Cable

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 05/15/2007Business started: 12/01/1979Business started locally: 06/01/2013
Business Management

In 2012, Time Warner Cable acquired Insight Communications and in June 2013, Insight customers formally made the switch to Time Warner Cable.

Contact Information
Principal: Ms. Erin Reesor (QA / Process Coordinator | Customer Advocate Team)Ms. Angela Bean Mr. Dan De Young (District Vice President)Ms. Amy Emerson (Business Manager)Ms. Nadine Harold (Customer Advocate)Mr. Woody Hutton (General Manager)Ms. Kimberly A. Mrohs (Administrative Assistant) Rick Parr (Business Operations Manager) Customer Advocate Team Time Warner Cable (Southwest Ohio Division) Brad Waggoner (Customer Service Manager)Ms. Barbara N. Watts (Office Manager)
Business Category

Television - Cable, CATV & Satellite, Internet Services, Telephone Companies

Products & Services

This company offers cable TV services, high speed Internet access and local telephone service.

Alternate Business Names
Insight Communications, InterMedia Partners

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.