BBB Business Review

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This Business is not BBB Accredited

Steph's Bags

(859) 595-0600WinchesterKY 40391 Send email to Steph's Bagshttp://www.stephsbags.com! There is an alert for this business !

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BBB Accreditation

Steph's Bags is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Steph's Bags' rating include:

  • 50 complaints filed against business
  • Failure to respond to 31 complaints filed against business.
  • 2 complaints filed against business that were not resolved.
  • Advertising issue(s) found by BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

50 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues45
Problems with Product / Service5
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 50

Additional Complaint Information

BBB has received a pattern of customer complaints concerning delays in delivery. Although the website states bags are shipped within 24 hours and shipping takes 1-3 days, consumers state they have placed orders for corn hole bags and have experienced much longer delays than advertised; even consumers who have paid extra money for the 2-day shipping option state there are lengthy delays. Some of the consumers allege delays in shipping ranging from several weeks to over a month without being able to get in contact with someone at the company.

On May 15, 2012 the company was notified of BBB concern with the pattern of complaints BBB has received in regards to these shipping issues. The business responded to BBB stating that they were working to fix shipping issues by being more upfront with customers and had implemented an improved customer service plan to keep customers informed of out of stock colors, delays, etc.

However, to date, BBB has seen no improvement to the pattern of complaints received, which still relate to lengthy shipping delays even after having made payment and after receiving email notifications that the product had shipped.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Steph's Bags

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 06/13/2008Business started: 09/01/2006
Type of Entity

Sole Proprietor

Contact Information
Principal: Ms. Stephanie C. Marsillett (Owner)
Business Category

Sporting Goods - Wholesale & Manufacturers, Internet Shopping, Games & Supplies

Products & Services

This company offers Cornhole Games and Accessories

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.