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A B Tees

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Phone: (859) 624-9334Fax: (866) 571-9764184 Waco Loop Rd, WacoKY 40385-9626 Send email to A B Teeshttp://www.abtees.com

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BBB Accreditation

A B Tees is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised A B Tees' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on A B Tees

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
02/07/2014Problems with Product / Service | Read Complaint Details
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Complaint
Horrible embroidery quality, lack of communication, not following through with deadlines
My student organization went to AB Tees in good faith that we would be getting embroidery of the quality advertised in her store. We came to an agreement that we would get 20 job shirts embroidered with our logo and with the names of our members. We were not given the design that she came up with until after she had supposedly started the shirts and was almost done with them. She was over a month late on finishing the shirts and getting them to us. Once we received the shirts, nine (9) of the 20 were in a different color with a few of the logos completely ruined. The quality of the names showed that the thickness of the font was not appropriate for the type of shirt. Even though she had a list with the correct spellings of each name she misspelled one. Instead of ripping the name out (like she was supposed to) she tried to restitch over her mistake making it look horrid. When we came to her with this information, she took back the shirts that were poorly done and was supposed to have them fixed (we gave them to her on a Friday and got them back on Monday). She told us that there was nothing that she could do for the logo and she "fixed" the names that were misspelled. The fixing of the names resulted in a horrible attempt to turn a capital "D" into a capital "A". The backing of the embroidery was not the correct thickness as well. For the type of emblem we wanted it needed a heavier backing to keep it looking professional. This did not happen.Our total for the work was $200 and when we brought the faulty work to her attention, all she did was refund us $47.

Desired Settlement
We feel that the proper settlement is to have the 9 shirts replaced, not the embroidery but the shirts themselves. We would like to take them to a different location to have them properly embroidered.

Initial **siness Response
My company has worked with this organization. See below for a timeline of client's order.

1. October 14, received Emergency Medical Care image for digitizing.
2. CLOSED shop from October 15-31 for relocation of business. The relocation took a little long that expected.
3. October 30, received list of names.
4. November 8, DUE DATE of order.
5. November 11, let client know that I was still behind due to the relocation.
6. November 11, client approved digitized design.
7. November 12, worked on shirts and DELIVERED them.
8. November 12, client had some issues with embroidery.
9. November 12, text from client "One name way spelt wrong, one looked like the embroidery machine slipped and there are two different colors".
10. November 13, Another text from client "Adair is spelt ADDIR and one that slipped was N.Glassco.
11. November 14, met face to face and went through the shirts. The conclusion was to give a credit for the nine shirts since they didn't like the blue thread used and trying to remove the logos would damage the shirts. Repair five names on shirts due to they didn't like a "P" on one shirt, ADAIR was misspelled on one, they wanted a straighter "L" on one, an "E" needed straightened on one and another letter needed straightened on the fifth one. Also, on N. Glassco shirt where the machine slipped on the EMC logo, I would see if I could repair the logo. She left those shirts that she wanted repaired and kept the other shirts she didn't have complaints with the EMC logo.
12. November 18, I delivered the five repaired shirts and N. Glassco's shirt unaltered. I credited the $8.00 embroidery charge due to the logo was a tight stitching in the area needing altered. Trying to take out the logo would have left the garment damaged with holes in it. I also gave credit of 50% (a $4.00 value each) off the remaining eight logos they were unhappy with and 50% (a $1.50 value each) off the five name shirts, a value totaling $47.50. As I had explained to my client, I would not be charging them for a digitizing fee ($25.00 value) plus the $47.50 credit for the embroidery.
13. November 17, sent electronically a digitized copy of their logo.

My embroidery designs were as follows:
Name: All upper case and block font. An example of height and width using ** ***** would be width of 2.47 inches and height of .06 inches which total stitch count was 1,168.
EMC Logo: 3.61 inches in width, 3.25 inches in height totalling 12,687 in stitches.

I had also explained to my client that the logo had already been discounted for them to $8.00 from the original $12.68. So in all, I have give them the following discounts/credits already $166.10.

Also, the person filing the complaint isn't my client. My client was a female. I take it he was one that ordered a shirt through my client due to there is a N. ****** on the list and that shirt needed the repaired "P".

I believed I have worked with this organization above and beyond the call of duty. I have even took the order for deliver twice and waited for her in her work parking lot to keep her from having to use more gas to travel to Waco from Richmond and for her convenience.

Should you need additional information, please contact me.

Thank you for your time and attention to this matter.





Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Addressing the acquisition that I am not your client; the female that you described came to me for help because I am the Vice President of our organization where she is the treasure, thus making me the ranking officer in this situation and there for also your client. Secondly, any business that doesn't return phone calls but rather texts when it is convenient for the business is not doing the customer justice or do anything for the customer to create faith in the business. We know that we were given a "break" when it came to the embroidery and the digitization by taking off $166.10; however, that doesn't even begin to cover the cost of the shirts that are beyond repair. To replace the 9 shirts that can't be fixed, it will cost an additional $450+ just to get new shirts, not to mention the additional time that it will take for the shirts to arrive. Time that those members could have had shirts already. That doesn't even cover the cost of taking them somewhere to get them embroidered. We were never informed of when the actual work began on the shirts or how long the move took for the business. We were very much kept out of the loop when it came to what was happening with our shirts. We should have been told **FORE the due date that the business was behind schedule. We still feel that the 9 shirts should be replaced.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
If you are so set on attempting to fix what we have already been told cannot be fixed, we will return the two shirts that are the worst. It is our understanding that the color of the logo will be fixed as well as the names. If the shirts are ruined or damaged beyond repair, we want to have the money to replace all nine shirts.

Final **siness Response
I will accept the two shirts to repair. I am not agreeing to pay for all nine shirts unless I receive nine shirts back to repair.

Industry Comparison| Chart

Screen Printing, Promotional Products - Non-Wearable, Embroideries - Uniform, Embroidery

Additional Information

top
BBB file opened: 07/28/2008Business started: 06/01/2004
Type of Entity

Sole Proprietor

Contact Information
Principal: Ms Jerrielyn Newland (Owner)
Business Category

Screen Printing, Promotional Products - Non-Wearable, Embroideries - Uniform, Embroidery

Products & Services

According to the business, they offer personalized totes, aprons, shirts, polos, tee shirts, jackets, hats, towels, mouse pads, blankets, baby items, baby shower gifts, wedding gifts, birthday gifts, anniversary gifts, appreciation gifts, Valentine's Day gifts, Christmas gifts, college club items, church fundraisers, business promotions, uniform outfits, safety items, mugs, and much more.

Map & Directions

Map & Directions

Address for A B Tees

184 Waco Loop Rd

Waco, KY 40385-9626

To | From

LocationsX

2 Locations

  • 128 Boggs Ln 

    Richmond, KY 40475-2511(859) 624-9334

  • 184 Waco Loop Rd 

    Waco, KY 40385-9626

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Lexington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*A B Tees is in this range.

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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Industry Tips for Screen Printing

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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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