This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Lexmark International, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Lexmark International, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 105 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||4|
|Guarantee / Warranty Issues||18|
|Problems with Product / Service||75|
|Total Closed Complaints||105|
Contact InformationPrincipal: Mr Marshall Holman (Complaint Contact)Ms Shannon Brown (Manager Accounts Payable)Ms. Keoka Caulder (Corporate Citizenship)Ms. Michelle Doepke (Tech Support)Mr. John Gamble (CFO)Mr Doug Myers (Director of Tech Support)Mr. Paul Rooke (Chairman/CEO)Ms. Vivian Tate (Community Program Director)
Printer & Printer Supplies- Manufacturer, Commercial Products Manufacturers, Manufacturers & Producers, Toner Cartridges, Printing Equipment
Products & Services
Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services.