BBB Logo

Better Business Bureau ®
Start With Trust®
In Central & Eastern Kentucky

BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

Lexmark International, Inc.

Phone: (859) 232-2000Fax: (859) 232-1966View Additional Phone Numbers740 W New Circle Rd, LexingtonKY 40511-1806 Send email to Lexmark International, Inc.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Lexmark International, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Lexmark International, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 105 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

105 complaints closed with BBB in last 3 years | 31 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues4
Delivery Issues3
Guarantee / Warranty Issues18
Problems with Product / Service75
Total Closed Complaints 105

Additional Information

BBB file opened: 03/08/2005Business started: 03/01/1991
Contact Information
Principal: Mr Marshall Holman (Complaint Contact)Ms Shannon Brown (Manager Accounts Payable)Ms. Keoka Caulder (Corporate Citizenship)Ms. Michelle Doepke (Tech Support)Mr. John Gamble (CFO)Mr Doug Myers (Director of Tech Support)Mr. Paul Rooke (Chairman/CEO)Ms. Vivian Tate (Community Program Director)
Business Category

Printer & Printer Supplies- Manufacturer, Commercial Products Manufacturers, Manufacturers & Producers, Toner Cartridges, Printing Equipment

Products & Services

Lexmark International, Inc. (NYSE: LXK) provides businesses of all sizes with a broad range of printing and imaging products, software, solutions and services.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.