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Consumer Complaints

BBB Accredited Business since 08/01/2007

TDO Home Entertainment

Phone: (859) 335-1644Fax: (859) 335-5078

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
03/25/2015Problems with Product / Service | Read Complaint Details
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Complaint
Cameras shut off in August 2014 supposed to have a 5 year warranty. TDO will not come and fix the problem. After six months without system, I would like to get out, or be compensated for time I have been without service.

Desired Settlement
Take back cameras and give back money.

Business Response
The company contends it has made every reasonable effort to satisfy the customer.

Consumer Response
These people installed my system 2-12-14, demanded cash payment, left, haven't returned or responded to complaints about system no contact after I called and told ***** of problems, on 9-2-14.

Industry Comparison| Chart

Home Entertainment Product Sales & Service, Television Sys & Equipment - Closed Circuit, Satellite Equipment & Supplies, Security Cameras, Home Theater, Electronic Equipment & Supplies - Dealers

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.