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BBB Accredited Business since 08/01/2007

TDO Home Entertainment

Phone: (859) 335-1644Fax: (859) 335-5078View Additional Phone Numbers242 Big Run Rd Ste B, LexingtonKY 40503 Send email to TDO Home EntertainmentView Additional Web Addresses

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TDO Home Entertainment is a family owned/operated business.They install all facets of audio/video equipment in homes & businesses. They also install cameras that can be monitored anywhere internet connection is available including smart phones

BBB Accreditation

A BBB Accredited Business since 08/01/2007

BBB has determined that TDO Home Entertainment meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised TDO Home Entertainment's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Additional Information

BBB file opened: 03/08/2005Business started: 05/01/1996
Type of Entity


Incorporated: August 1998, KY

Contact Information
Principal: Mr. Brock Bailey (Owner)Customer Contact: Mr. Joel Bailey (Manager)
Business Category

Home Entertainment Product Sales & Service, Television Sys & Equipment - Closed Circuit, Satellite Equipment & Supplies, Security Cameras, Home Theater, Electronic Equipment & Supplies - Dealers

Products & Services

TDO Home Entertainment installs camera systems that can be monitored remotely, TV's,Home theater systems,Dish Network & DirecTV satellite systems. They have their own installation and service crew that installs everything listed above and more

Hours of Operation
Mon: 08:30 AM to 05:00 PMTue: 08:30 AM to 05:00 PMWed: 08:30 AM to 05:00 PMThu: 08:30 AM to 05:00 PMFri: 08:30 AM to 05:00 PM
Refund and Exchange Policy

Refunds depend on the product and situation. TDO cannot refund cash for an electronic product that has been hooked up to a power source. An in-store credit or exchange may be possible. If a product has not been opened TDO can exchange it, give in-store credit, or possibly give a cash refund. It is really decided on a case by case basis.

Alternate Business Names
The Dish Outlet, The Dish Outlet, Inc.
Industry Tips
HDTV Brings New Meaning to TV Watching

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