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Central & Eastern Kentucky

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Lowe's Home Improvement

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(859) 625-0251814 EKU ByPass, RichmondKY 40475 Send email to Lowe's Home Improvement

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BBB Accreditation

A BBB Accredited Business since 09/01/1995

BBB has determined that Lowe's Home Improvement meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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BBB Complaint Information

Find aggregate BBB complaint information for Lowe's Home Centers, Inc.. BBB located in Charlotte, NC has the full report as that BBB handles all complaints for Lowe's Home Centers, Inc..

Additional Information

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BBB file opened: 03/08/2005Business started: 04/27/1979
Contact Information
Principal: Mr Mike Morris (Store Manager) Chris Bogie (Administration Manager)Ms. Sherry Rowland (Office Manager)
Business Category

Home Centers, Paint - Retail, Hardware - Retail, Building Materials

Map & Directions

Map & Directions

Address for Lowe's Home Improvement

814 EKU ByPass

Richmond, KY 40475

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Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Lexington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Lowe's Home Improvement is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Home Centers

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BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.