BBB Accredited Business since 01/01/2008
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Fayette Heating & Air is available 24/7/365 to service your residential HVAC equipment with no overtime fees
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A BBB Accredited Business since 01/01/2008
BBB has determined that Fayette Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Fayette Heating & Air's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||6|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Fayette Heating & Air
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:KY Department of Housing, Building & Inspection - Division of HVAC
Department of Housing, Buildings & Construction 101 Sea Hero Road Suite 100
Frankfort, KY 40601
BBB records show a license number of HM00109 for this company, issued by KY Department of Housing, Building & Inspection - Division of HVAC.Type: State Construction Lic.
Type of Entity
Incorporated: March 1971, KY
Mr. Bret Melrose, President of Fayette Heating & Air is also the President of H20 Maestro. A separate BBB Business Review can be found for H20 Maestro by clicking here: http://www.bbb.org/lexington/business-reviews/plumbers/h2o-maestro-in-lexington-ky-193900901?language=1.
Contact InformationPrincipal: Mr. Bret Melrose (President)Customer Contact: Mr. Chuck Cowing (Chief Operating Officer)Mr. Scott Thacher (Service Manager)Mr. Bill Tolliver
Heating & Air Conditioning, Heating Equipment & Systems Cleaning & Repair, Electric Equipment - Service & Repair, Duct Cleaning, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Heating Contractors, Electricians, Air Conditioning Contractors & Systems
Products & Services
Air Conditioning & Heating, Repair & Replacement, Equipment upgrades & New Construction, Indoor Air Quality, Filtration, Ventilation & Duct Cleaning, Humidification, Germicidal UV lights, Geothermal & Electrical Services.
Refund and Exchange Policy
We guarantee the products we supply will reach the comfort level they were designed for.