BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 02/01/2009

Absolute Comfort Heating & Cooling, Inc.

Phone: (502) 859-0633

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/06/2013Problems with Product / Service | Read Complaint Details
X

Complaint
Company was subcontracted to install new heating and air system and was never completed.
Contractor stated he paid said company over $7000 to do the project on my home, which had been damaged by a storm in April. The new unit was purchased as well as other materials but were left just sitting at my house. The job has not been completed nor a call made to me to explain. I have two young children, and the hot temperatures this summer have been overwhelming. The job was started in June, and nothing more has been done in several weeks.

Desired Settlement
I request the company to provide itemization of the materials and their costs and refund the difference to me so that I may hire another company to complete the job.

Business' Initial Response
The company indicated that it has completed the work for the customer. The company stated that the customer was satisfied with the work.

Industry Comparison| Chart

Heating & Air Conditioning, Heating Equipment, Heating Equipment & Systems Cleaning & Repair, Heating Contractors, Air Conditioning Contractors & Systems, Geothermal Heating & Cooling

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.