BBB Logo

Better Business Bureau ®
Start With Trust®
Central & Eastern Kentucky

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 03/01/2002

Oak Factory Furniture Gallery

Phone: (859) 272-8323Fax: (859) 245-1986131 Marlene Dr, NicholasvilleKY 40356-8063 Send email to Oak Factory Furniture Gallery

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 03/01/2002

BBB has determined that Oak Factory Furniture Gallery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Oak Factory Furniture Gallery's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Additional Information

BBB file opened: 03/08/2005Business started: 04/01/1991
Contact Information
Principal: Mr. Michael D. Cooper (President)Customer Contact: Mike Cooper (President)Ms. Denisa W. Cooper (Vice President)
Business Category

Furniture - Retail, Bedding

Products & Services

This business offers furniture including oak, cherry, pine, maple, and several types of painted finishes. They also offer upholstery and leather sofas, chairs, sectionals and recliners. They also carry Restonic and Englander mattresses in their bedding gallery. Additional offerings include framed art, lamps and other home accessories.

Alternate Business Names
Oak Factory Outlet of Lexington, The Oak Factory Outlet of Lexington, Inc.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.