BBB Business Review

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This Business is not BBB Accredited

Ashley Furniture HomeStore-Lexington

Phone: (859) 263-1133Fax: (859) 264-77211750 Bryant Rd, LexingtonKY 40509-9422 Send email to Ashley Furniture HomeStore-Lexingtonhttp://www.ashleyfurniturehomestore.com

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BBB Accreditation

Ashley Furniture HomeStore-Lexington is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Ashley Furniture HomeStore-Lexington's rating include:

  • 24 complaints filed against business
  • Failure to respond to 2 complaints filed against business.

Customer Complaints SummaryRead complaint details

24 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Delivery Issues4
Guarantee / Warranty Issues1
Problems with Product / Service16
Billing / Collection Issues0
Total Closed Complaints 24

Additional Complaint Information

The complaint information on this file is in regards to complaints filed against this franchise location of Ashley Furniture HomeStore. All Ashley Furniture HomeStore locations are independently owned and operated. To view the separate BBB Business Review on Ashley Furniture Industries, Inc. headquartered in WI, please click here: http://www.bbb.org/milwaukee/business-reviews/furniture-manufacturers/ashley-furniture-industries-inc-in-arcadia-wi-15008534/..

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Ashley Furniture HomeStore-Lexington

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 09/11/2008Business started: 03/01/1945Business started locally: 01/01/2008
Type of Entity

Ashley Furniture HomeStore-Lexington is a Franchise business of Franchisor Ashley Furniture Industries, Inc.

Business Management
Principal: Sharon Harris (Guest Relations Manager)Mary White (Guest Experience Manager)
Contact Information
Mr. Jamey Patterson (Operations Manager)
Related Businesses
Ashley Furniture HomeStore-Lexington is a Franchise business of Franchisor Ashley Furniture Industries, Inc..
Business Category

Furniture - Retail, Bedding, Beds - Retail, Furniture - Childrens, Mattresses

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.