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Consumer Complaints

This Business is not BBB Accredited

Denger's Hearth & Home

Phone: (859) 881-3107Fax: (859) 887-0788

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues3
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
11/07/2013Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: Non-delivery of products

Complaint: Mr. ****** was suppose to order me a gas stove for 1800 dollars. I paid him 900 dollars. I don't want a stove, I just want my money. I have the bill he gave me that I paid. I also have my checks front and back.

Initial Business Response
Mr. ****** indicated that he would provide a refund to the customer in the next month. He apologizes for the delay in getting the funds to the customer.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

03/19/2014Delivery Issues
03/19/2014Delivery Issues
05/07/2013Advertising / Sales Issues

Industry Comparison| Chart

Fireplaces, Stoves - Wood, Coal, Furniture - Outdoor, Fireplace Equipment - Retail

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