BBB Accredited Business since 09/01/2006
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A BBB Accredited Business since 09/01/2006
BBB has determined that Halloween Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Halloween Express' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||7|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||11|
This Halloween Express report contains all complaints processed against Company Owned store locations (as listed on this report under the 'Locations' button above) and any complaints regarding online purchases made through their websites. Any additional Halloween Express locations are Franchise locations and each Franchise location maintains a separate report. To search for a Franchise location go to www.BBB.org and click on "Check Out a Business or Charity".BBB file opened: 03/08/2005Business started: 01/01/1990
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Brad Butler (Chief Operating Officer)Ms. Holly Bowling (Vice President)
Costumes - Masquerade & Theatrical