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Central & Eastern Kentucky

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BBB Accredited Business since 09/01/2006

Halloween Express

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Phone: (859) 282-5520Fax: (859) 818-0802View Additional Phone Numbers302 N Main St, OwentonKY 40359-1406 Send email to Halloween ExpressView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 09/01/2006

BBB has determined that Halloween Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Halloween Express' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues3
Problems with Product / Service7
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 11

Additional Information

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This Halloween Express report contains all complaints processed against Company Owned store locations (as listed on this report under the 'Locations' button above) and any complaints regarding online purchases made through their websites. Any additional Halloween Express locations are Franchise locations and each Franchise location maintains a separate report. To search for a Franchise location go to www.BBB.org and click on "Check Out a Business or Charity".

BBB file opened: 03/08/2005Business started: 01/01/1990
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Brad Butler (Chief Operating Officer)Ms. Holly Bowling (Vice President)
Business Category

Costumes - Masquerade & Theatrical

Alternate Business Names
Asadart E-Commerce Specialty Shops, Asadart, LLC, HalloweenExpress.com, TomSmithChristmasCrackers.com, SexyLingerieShop.com, Caroline Street, LLC, We Mean Halloween, LLC

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.