Complaint Company came to residence and repaired a crack/separation between the porch and house. However, they did not want to repair the crack of where the step meets the rise on the SAME porch a few feet away, having all equipment on site to do so. Homeowner called company back within 24 hours and was told no, and that they would not come back out to do so unless she paid an additional $200. Homeowner had already paid $930 for the job. The job looks incomplete and homeowner does not understand why the repair was not done to the step of the same porch, only a few feet away.
Desired Settlement Homeowner would like for A1 to come back out and finish sealing the step that has separated from the rise.
Business Response We were not repairing crack, we filled raised, aligned walk and steps. We told her when we met her before the job was done that we do not caulk and indicated also on the job quote that she would be responsible for caulking. She asked the crew that did the work to caulk the crack, and we explained to her again that we do not do that.She was adamant that we should, so we were going to leave the site, go to Lowes, get caulk, come back and do it trying to get along, but there would be a charge, she refused.We will come back and caulk the crack for $200.00.
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