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BBB Accredited Business since 07/01/2011
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Trailblazers and it's website, Truckaddons.com, provides auto and truck accessories in it's retail location and on the internet. The retail location also provides services including window tinting,auto detailing, and installation of all products.
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A BBB Accredited Business since 07/01/2011
BBB has determined that Trail Blazers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Trail Blazers' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 99 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
The majority of complaints are the result of the firm's Internet sales. Complaints allege products are not as advertised or are damaged, there is a delivery of different parts than those ordered, and that when returning a part delivered in error, the company charges a restocking fee.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Billing / Collection Issues||6|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||59|
|Total Closed Complaints||98|
Type of Entity
Incorporated: March 1979, KY
Contact InformationPrincipal: Mr. Barry Sanders (CEO)Customer Contact: Mr. Bobby Chestnut (Vice President of Management)
Auto Parts & Supplies - New, Automotive Sales - Tires & Rims, Auto Perform, Race & Sport Equipment, Auto Service - Window Tinting, Auto Service - Sound Systems Sales & Service, Auto Repair - Windshield, Glass Shops, Internet Shopping, Auto Seat Covers, Tops & Upholstery, Auto Detailing, Auto Accessories, Auto Customizing, Auto Audio/Video-Sales & Repair, Auto Radios & Stereos - Sales & Repair, Auto Alarms & Security Systems
Products & Services
All auto, suv, 4wd, classic car, performance and truck accessories are sold in both the retail and internet locations. Full service auto detailing, washing, and waxing is offered as well as installation and custom window tinting.
Refund and Exchange Policy
Refunds are given on unused and non-special order items in most cases. Check out the policies as they are posted on the invoices and on the internet.
Trail Blazers is pleased to announce the Grand Opening of our new full service auto detailing department. From basic hand washing and waxing to complete show quality detailing of the interior and exterior of your prized vehicle, we can do it all. Our full service detail begins with a meticulous hand wash of the exterior, followed by a thorough vacuum and hand cleaning of all interior surfaces. Next we provide a streak free cleaning of the windows, inside and out. Finally we clean and treat the wheels and tires to complete that showroom appearance. Lifted truck? Motorcycle? Exotic? Classic or Muscle Car? Remember we can provide these same services to vehicles that won't fit in most conventional car washes. Our trained staff brings 25+ years of experience to the table.
Alternate Business NamesCarAddOns.com, Trail Blazers Truck Auto & Van, TruckAddOns.com, BT Factory Outlet Store
Industry TipsSafe & Sound: Securing Your Home
The Hail Season is Here
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Lexington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Trail Blazers is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 968-4737
- (859) 231-8120
- (800) 388-8637
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Parts & Supplies - NewSafe & Sound: Securing Your Home
The Hail Season is Here
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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