BBB Business Review

BBB Accredited Business since 04/01/2008

Bluegrass Triple Crown Paving and Contracting, Inc.

Find a Location

(859) 621-3336View Additional Phone Numbers4621 Longbridge Ln, LexingtonKY 40515-6135 Send email to Bluegrass Triple Crown Paving and Contracting, Inc.

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BBB Accreditation

A BBB Accredited Business since 04/01/2008

BBB has determined that Bluegrass Triple Crown Paving and Contracting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Bluegrass Triple Crown Paving and Contracting, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Bluegrass Triple Crown Paving and Contracting, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/19/2014Problems with Product / Service | Read Complaint Details

Trespassing on property and damage to parking lot
On May 9, 2014, Bluegrass Paving, without seeking permission, parked a large trailer containing heavy paving equipment on our parking lot, resulting in visible and possibly unseen damage to it. When their presence was noted, an employee on the scene was advised by us that our pavement was not designed for a weight load of that nature, to please remove the remaining trailer and not use our lot further, and to please clean up the spilled paving material that was scattered in the area of the trailer. The trailer was moved but no clean-up occurred. During the day, dump trucks loaded with paving material continued to use our parking lot, further marking the surface and generally making a mess. Late that afternoon, workers brought the same trailer back on our lot and loaded up the same heavy equipment that was unloaded that morning. Both a recorded phone message and an email to Bluegrass Paving during the day were ignored and there still has been no response from them as of today. The following Monday morning, still another dump truck from Bluegrass Paving was parked on our lot and only removed after the driver, who stated he was not aware of our request, was asked at that time to remove it. Photographs of the vehicles located on our lot are available.

Desired Settlement
(1) A letter of apology explaining why they chose to ignore our requests and our attempts to contact them.

(2) Repair of pavement scars, stains, tracks, and general clean-up of the paving material left behind.

Business Response
The company indicated that it contacted the complainant and apologized for the incident.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no response, via phone, email, or in person from any employee of this company.

A woman, claiming to be the wife of an employee, made an impromptu visit to our building, stating she was in the general area shopping. She did not appear to even be familiar with the circumstances of the complaint. I mentioned the terms of the desired resolution as posted in this complaint and noted that the owner/manager of the company was the one who needed to contact us.

Industry Comparison| Chart

Asphalt, Paving Contractors, Contractors - General

Additional Information

BBB file opened: 04/28/2008Business started: 04/01/2006
Type of Entity


Incorporated: May 2011, KY

Contact Information
Principal: Mr. Bennie Stanley Jr. (Owner)
Business Category

Asphalt, Paving Contractors, Contractors - General

Map & Directions

Map & Directions

Address for Bluegrass Triple Crown Paving and Contracting, Inc.

4621 Longbridge Ln

Lexington, KY 40515-6135

To | From


2 Locations

  • 4621 Longbridge Ln 

    Lexington, KY 40515-6135

  • PO Box 24711 

    Lexington, KY 40524-4711

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Lexington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Bluegrass Triple Crown Paving and Contracting, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (859) 266-7747

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Asphalt


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.