BBB Business Review

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Appliance Exchange

Find a Location

Phone: (859) 317-6261Fax: (859) 317-6267View Additional Phone Numbers1032 E New Circle Rd, LexingtonKY 40505-4117http://www.applianceexchangelex.com/

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Description

Appliance Exchange specializes in used, refurbished large home appliances : Offering affordable, discounted appliances with above standard used product warranties.

BBB Accreditation

Appliance Exchange is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Appliance Exchange's rating include:

  • Length of time business has been operating.
  • 23 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Appliance Exchange's rating include:

  • Response to 23 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

23 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues6
Problems with Product / Service17
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 23

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning product quality issues and a failure to honor warranty issues as promised.

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Appliance Exchange

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3 Customer Reviews

Additional Information

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BBB file opened: 03/05/2014Business started: 04/01/2013
Type of Entity

Corporation

Incorporated: April 2013, KY

Business Management
Principal: Ms. Chamblee Shirley (President)
Business Category

Appliances - Used, Appliances - Major - Dealers, Appliances-Major-Used, Appliances - Major - Parts & Supplies, Appliances - Small - Dealers, Appliances - Small - Supplies & Parts, Appliances - Installation, Appliances - Major - Service & Repair, Appliances - Small - Service & Repair

Products & Services

Appliance Exchange sells refrigerators, stoves, washers, dryers, dishwashers, wash purchase includes our 6 or 12 month warranty. Appliance Exchange also sells parts, both used and new. Appliance Exchange also offers appliance repair service.

Hours of Operation
Mon: 09:00 AM to 09:00 PMTue: 09:00 AM to 09:00 PMWed: 09:00 AM to 09:00 PMThu: 09:00 AM to 09:00 PMFri: 09:00 AM to 09:00 PMSat: 09:00 AM to 09:00 PMSun: 11:00 AM to 06:00 PM
Refund and Exchange Policy

No cash refunds, only exchange, repair or in store credit is allowed.

Alternate Business Names
Lexington Appliance Exchange, Meadowthorpe Appliance, Inc

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.