This Business is not BBB Accredited
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Appliance Exchange specializes in used, refurbished large home appliances : Offering affordable, discounted appliances with above standard used product warranties.
Appliance Exchange is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Appliance Exchange's rating include:
- Length of time business has been operating.
- 23 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Appliance Exchange's rating include:
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||6|
|Problems with Product / Service||17|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||23|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning product quality issues and a failure to honor warranty issues as promised.
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Appliance Exchange
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Type of Entity
Incorporated: April 2013, KY
Business ManagementPrincipal: Ms. Chamblee Shirley (President)
Appliances - Used, Appliances - Major - Dealers, Appliances-Major-Used, Appliances - Major - Parts & Supplies, Appliances - Small - Dealers, Appliances - Small - Supplies & Parts, Appliances - Installation, Appliances - Major - Service & Repair, Appliances - Small - Service & Repair
Products & Services
Appliance Exchange sells refrigerators, stoves, washers, dryers, dishwashers, wash purchase includes our 6 or 12 month warranty. Appliance Exchange also sells parts, both used and new. Appliance Exchange also offers appliance repair service.
Hours of OperationMon: 09:00 AM to 09:00 PMTue: 09:00 AM to 09:00 PMWed: 09:00 AM to 09:00 PMThu: 09:00 AM to 09:00 PMFri: 09:00 AM to 09:00 PMSat: 09:00 AM to 09:00 PMSun: 11:00 AM to 06:00 PM
Refund and Exchange Policy
No cash refunds, only exchange, repair or in store credit is allowed.