BBB Business Review

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BBB Accredited Business since 05/01/1997

Nissan of Lake Charles (Headquarters)

Find a Location

(337) 439-9955View Additional Phone Numbers1700 Siebarth Drive, Lake CharlesLA 70615

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BBB Accreditation

A BBB Accredited Business since 05/01/1997

BBB has determined that Nissan of Lake Charles meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Nissan of Lake Charles' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Guarantee / Warranty Issues1
Problems with Product / Service6
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Nissan of Lake Charles

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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Previously known as J.P. Thibodeaux and Lake Charles Mitsubishi

"Cooling Off" Period

MYTH: You have the right to cancel any purchase within three days.

FACT: Contrary to popular belief, the three-day Cooling-off Rule (right to cancel) applies to only a limited number of cash or credit transactions of $25 or more. The Rule applies to door-to-door sales or other places other than at the company's regular place of business. Purchases of automobiles and other vehicles are not usually covered.

Buying a used Car

CLOSING THE DEAL
Before signing a contract or purchasing a used car, you should do the following:

Take your time to read and understand the entire written agreement.
Ask questions. Don't sign unless you are satisfied with the answers.
Be sure that all blank spaces are filled in, that all of the salesperson's verbal promises are included, and that the type of warranty that comes with the car is spelled out.
If you are required to make a deposit, ask whether it is refundable, and under what circumstances, and make sure the information is also included in the contract.
Be sure to get a signed statement verifying the mileage at the time of sale. Most state laws require dealers of used cars to provide the buyer with this information in writing.
Know your state's requirements concerning emissions inspections; certified state auto inspections; child safety, seat belt, and airbag requirements; and title transfers.
Buying a used vehicle can be a rewarding experience but always remember, "when in doubt, check it out!"

QUICK CHECK LIST
Before purchasing any used car, be aware of the following:

Inspect the car in daylight and good weather. Bring someone you trust along to help you make a thorough appraisal;
Don't expect perfection in a used car. Compromise on minor problems you can fix yourself, but don't overlook serious defects;
Make safety a major priority. Older vehicles may not be equipped with airbags, child safety seats, seat belts, anti-lock brakes or security systems. Determine your locality's vehicle safety requirements for cars, mini-vans, recreational and sport-utility vehicles and other vehicles before you buy;
Road test before you commit to buy. If you are not allowed to test drive the car, do not buy it.
Have a Trusted Mechanic Thoroughly inspect the car before you purchase it.
To learn more about used car issues, contact the following:
Your Local BBB
National Automobile Dealers Association, at 703.821.7000
Federal trade commission at 202.382.4357
Edmunds
Kelly Blue Book

In addition, the National Highway Traffic Safety Administration (NHTSA) operates a toll-free hotline 800.424.9393 and a page on the Internet (www.nhtsa.dot.gov), through which you can find out if a particular vehicle has ever been recalled for safety defects.
* If you find any of the web sites listed above to be inactive, please contact the respective organization. Also, be aware that the above phone numbers may be subject to change without notice.

BBB file opened: 10/31/1997Business started: 12/01/2002Business started locally: 01/01/1996New Owner Date: 12/01/2002
Type of Entity

Limited Liability Corporation

Contact Information
Customer Contact: Mr. Jason Benoit (General Manager)
Number of Employees

61

Business Category

Auto Dealers-New Cars

Industry Tips
Buying a used Car

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.