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          Window World of the Tri-Cities has 1 locations, listed below.

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            Business ProfileforWindow World of the Tri-Cities

            Window Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/9/2009

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Windows- Installation / Service

            Business Details

            BBB File Opened:
            2/7/2000
            Years in Business:
            24
            Business Started:
            11/1/1999
            Business Started Locally:
            11/1/1999
            Accredited Since:
            9/9/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 73831 for this business, issued by Contractors Licensing Board

            These agencies may include:

            Contractors Licensing Board

            500 James Robertson Parkway, #110

            Nashville TN 37243

            (800) 544-7693

            http://verify.tn.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Bobby Pollard, Owner
            Contact Information

            Principal

            • Mr. Bobby Pollard, Owner

            Customer Contact

            • Mr. Bobby Pollard, Owner
            Additional Contact Information

            Fax Numbers

            • (423) 212-2572
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Ordered windows around March 22 waited on them till November. Turn key job. Over 17,000 dollars. When they were installed by a super nice installer ,no problem with him , the windows I received did not stick inside of my house to the trim I have ,needed a trim piece installed , most needed over one inch. Installer said he used quarter round that is 3/4 inch was not going to work. I was not going to see it cobbled up , I do so home flipping. And not half way do things. My helpers. 4 one day. Two one day and myself correctly painted ant installed all interior trim. Window world did not touch any interior trim. I explained to the installer I would be expecting reimbursement for having to do inside work, and I wanted him to explain that to window world manager. Said he would. No one from window world ever called to ask anything about product or installation I think that's poor business. A guy came from there one day and replaced some shutter fasteners that were wrong. He didn't have enough to replace all that were needed replacing. Said he would return .I told him I would like to talk to someone about my issue He said he would inform them. He has never returned. I was sick the month of December and didn't go to see them about this till 1/16/23. Spoke to what was supposed to be the manager. Explained to him what went on. He said that they did not charge me for the inside work. The original deal was turn key Me and my guys helped the installers the bay window was a bear to put in. We were glad to help. I feel like I'm out around 750 dollars. I would have been satisfied with 500 dollars back But to act like they were not responsible for the inside work. What do old people do that can't fix this problem.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tim N.

            05/03/2021

            Worst customer service I have ever encountered in my lifetime. The right hand does not know what the left hand is doing at this business. Took almost two years to get six sets of shutters and two windows replaced. I will never do business with this company again nor would i ever recommend them to anyone else.

            Window World of the Tri-Cities Response

            05/05/2021

            I appreciate the follow up from this job being drug out WAY too long. In all honesty, after the loss of the original salesman, changing the original order from 2 to 6 shutters, and the other service that was completed, it got placed in the completed files by error last year. When it was noticed that it wasn't completed and the correct shutters was ordered, due to COVID many vinyl accessories and shutters are up to 20 weeks out and that just adds flame to the fire when there's already been a delay from an incompletion.
            After our conversation a couple weeks ago, I appreciate that you allowed our Install manager to get those last two shutters up for you and I have noted a different system from the way jobs are closed so we don't run into this again.

            I can assure you that we do take note of any short comings and learn from them. I appreciated you taking my call today and confirming that the job was completed to your satisfaction. If you need anything else, don't hesitate to give us a call.

            -Bobby Pollard

            Local BBB

            BBB of Greater East Tennessee

            BBB Reports On

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