BBB Logo

Better Business Bureau ®
Start With Trust®
Greater East Tennessee

BBB Business Review

BBB Accredited Business since 05/01/2008

Charter Communications

Find a Location

Phone: (865) 984-1400Fax: (865) 980-0382View Additional Phone Numbers1776 Henry G. Lane, MaryvilleTN 37801

View BBB Rating for Charter Communications Inc.'s headquarters.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/01/2008

BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

All Locations are BBB Accredited
Find a Location

BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications Inc.. BBB located in Saint Louis, MO has the full report as that BBB handles all complaints for Charter Communications Inc..

Additional Information

top
BBB file opened: 12/01/1996Business started: 01/01/1992Business started locally: 12/01/1996
Type of Entity

Corporation

Incorporated: November 1999, MO

Contact Information
Principal: Mr. Neil Smit (President/CEO)Customer Contact: Mr. Michael Henry (Executive Escalation Supervisor, Eastern Division)Ms. Jana Brewer (Senior Director of Customer Care Operations)Ms. Vickie Mason (Customer Care)Ms. Vicky Mason-Taylor (Customer Care)
Number of Employees

250

Business Category

Television - Cable, CATV & Satellite, Internet Services, Telecommunications Equipment - Disability

Products & Services

This firm offers a full range of advanced communication services, including video,high speed Internet and telephone.

Industry Tips
Choosing a Web Hosting Service for your Business Web Site
HDTV Brings New Meaning to TV Watching

Map & Directions

Map & Directions

Address for Charter Communications

1776 Henry G. Lane

Maryville, TN 37801

To | From

Find a LocationX
Or, display all locations
Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Charter Communications is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (636) 220-4801
  • (636) 220-4813
  • (864) 297-2248
  • (636) 220-4714

Additional Fax Numbers

  • (864) 297-2236
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews as of November 2012.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.