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BBB Accredited Business since 04/07/2010
Thouin Pools & Spas
Phone: (423) 230-4265Fax: (423) 247-53703504 Ft. Henry Drive, Kingsport, TN 37664
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A BBB Accredited Business since 04/07/2010
BBB has determined that Thouin Pools & Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Thouin Pools & Spas' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||2|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Contractors Licensing Board
500 James Robertson Parkway, #110
BBB records show a license number of 29382 for this company, issued by Contractors Licensing Board. Their web address is http://verify.tn.gov. The expiration date of this license is 09/30/2014.Type: Limited License Electricians
Type of Entity
Contact InformationPrincipal: Mr. Henry Thouin III (Owner)
Number of Employees
Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Dealers
Products & Services
This company offers Pool and Spa installation, repair & retail sales
Industry TipsIn-Ground Swimming Pools Can Be a Major Investment
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Thouin Pools & Spas is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Industry Tips for Swimming Pool Contractors, Dealers, DesignIn-Ground Swimming Pools Can Be a Major Investment
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.