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Greater East Tennessee

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BBB Accredited Business since 04/07/2010

Thouin Pools & Spas

Phone: (423) 230-4265Fax: (423) 247-53703504 Ft. Henry Drive, KingsportTN 37664

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BBB Accreditation

A BBB Accredited Business since 04/07/2010

BBB has determined that Thouin Pools & Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Thouin Pools & Spas' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Thouin Pools & Spas

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 04/07/2010Business started: 01/01/1977Business started locally: 02/01/2010
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors Licensing Board
500 James Robertson Parkway, #110
Nashville, TN37243
(800) 544-7693
http://verify.tn.gov

BBB records show a license number of 29382 for this company, issued by Contractors Licensing Board. Their web address is http://verify.tn.gov.

Type: Limited License Electricians

Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Henry Thouin III (Owner)
Number of Employees

3

Business Category

Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Dealers

Products & Services

This company offers Pool and Spa installation, repair & retail sales

Industry Tips
In-Ground Swimming Pools Can Be a Major Investment

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.