BBB Business Review

BBB Accredited Business since 12/17/2010

Auntie Belham's, Inc.

Phone: (865) 436-6618Fax: (865) 436-01231024 Charlotte's Court, Pigeon ForgeTN 37863

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BBB Accreditation

A BBB Accredited Business since 12/17/2010

BBB has determined that Auntie Belham's, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Auntie Belham's, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Auntie Belham's, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/22/2014Problems with Product / Service | Read Complaint Details

We arrived at our cabin ******** and after draining the bathtub, our cabin was filled with a sewage smell that was horrible. We called to have maintenance come out to find out what was wrong. He couldn't find a problem, so he said there was nothing he could do. We called the office to complain and asked to move cabin and were told that we would have to pay a price difference of *** plus a cleaning fee if we wanted to move. Unwilling to pay more for another cabin , I asked to speak with management, but she was out of the office for the week. We later recieved a phone call at 8 pm that night that we could switch cabins, but after traveling all day, we were already in bed and had bought candles and air fresheners to help. The next day, we returned to the cabin to find. Note that read a pipe had burst in the wall and they would address it after we left. We would like a partial refund or credit toward another stay.

Business Response
The guest explains the situation that occurred very accurately, there was an issue with the cabin, we could not fix it that evening and offered to move the guest at no additional charge to another property. The guest chose not to move the evening of the occurrence but would rather wait until the morning to talk with a manager. A manager called them that evening, the guest said she was done dealing with our manager and that since the smell was bearable they would purchase candles to cover the smell. We left a note the next day stating that the pipe would be repaired after they departed the cabin, we were under the impression that they still might accept our offer of moving to another property once they realized the extent of the problem. This was not a quick and easy fix. It is unfortunate that this occurred, from time to time as with any home we experience problems that just cannot be fixed on the spot. Although it may have taken a few calls, I feel that we offered accommodations that were equivalent at no extra charge that the guest did not accept. I have no problem working with this guest to offer them a discount on a future stay with our company. The guest needs to contact our office and we can discuss the appropriate compensation towards a future stay.

Industry Comparison| Chart

Real Estate - Rentals by Individuals, Cabin, Cottage & Chalet - Rentals

Additional Information

BBB file opened: 06/06/1995Business started: 01/01/1995
Business Management
Principal: Mr. John Madewell (President)
Contact Information
Ms. Jennifer Watson (Manager)
Number of Employees


Business Category

Real Estate - Rentals by Individuals, Cabin, Cottage & Chalet - Rentals

Products & Services

Property Management

Alternate Business Names
Auntie Belham's Realty & Nightly Rentals, Auntie Belham's Realty

Map & Directions

Map & Directions

Address for Auntie Belham's, Inc.

1024 Charlotte's Court

Pigeon Forge, TN 37863

To | From


1 Locations

  • 1024 Charlotte's Court 

    Pigeon Forge, TN 37863(865) 436-6618
    Fax: (865) 436-0123

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Auntie Belham's, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews as of November 2012.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Real Estate - Rentals by Individuals


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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