BBB Business Review

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This Business is not BBB Accredited

PhotoBarn (Headquarters)

(865) 200-874410529 Kingston Pike, #A, KnoxvilleTN 37922

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BBB Accreditation

PhotoBarn is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered PhotoBarn's rating include:

  • 107 complaints filed against business

Factors that raised PhotoBarn's rating include:

  • Length of time business has been operating.
  • Response to 107 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

PhotoBarn has requested customers to please contact Customer Care at info@photobarn.com before filing a BBB complaint

Customer Complaints SummaryRead complaint details

107 complaints closed with BBB in last 3 years | 90 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Delivery Issues61
Guarantee / Warranty Issues1
Problems with Product / Service43
Total Closed Complaints 107

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on PhotoBarn

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

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BBB file opened: 02/15/2012Business started: 01/01/2006Business started locally: 11/01/2011
Business Management
Principal: Ryan McClurkin (Chief Marketing Officer)Mr. Shawn Harper (Customer Service Manager)Mr. Todd McCormick ( / Chief Executive Officer)Mr. Matthew Pulver (Chief Operating Officer)
Number of Employees

25

Business Category

Photographers, Photo Imaging Service

Products & Services

Photo Keepsakes in Wood,& Printing Service

Hours of Operation
Mon: 09:00 AM to 05:00 PMTue: 09:00 AM to 05:00 PMWed: 09:00 AM to 05:00 PMThu: 09:00 AM to 05:00 PMFri: 09:00 AM to 05:00 PM

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.