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Greater East Tennessee

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Terminix Pest Control

Phone: (865) 688-1061Fax: (865) 688-2098

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/26/2012Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: The concrete porch collapsed. A sales manager from Terminix came out and said that since we have been such loyal customers that they would pay for the boards to be removed and replaced. The forensic engineer from Terminix agreed the board had rot and termites. Then we received an e-mail from his boss that it was in the best interest of the company not to pay for the board.

Business' Initial Response
I contacted Mrs. **** on 11-8-2012 and asked her to get the pictures,information and report from the insurance company and the forensic engineer. She will get the information and get back with me. As we have previously discussed with her, Terminix Warranty does not cover water/rot damage.No termite damage was discovered by our Manager, however we will be open to discussion regarding this claim after she gets the results from her insurance company.

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Pest Control Services

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.