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BBB Accredited Business since 03/01/1988

Russell's Pest Control

Phone: (865) 584-8549Fax: (865) 584-9409

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
03/29/2013Problems with Product / Service | Read Complaint Details
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Complaint
We did not receive the as-contracted carpenter bee treatment (a powder dusting for which we paid $300). We have not received any reply for our queries
Over one year ago, I met to discuss the potential of contracting pest control service with his employer. I described that two primary pests affected my house. These were carpenter bees and wasps. He described that I could obtain a quarterly liquid spraying service to deter the wasps and an annual powder dusting service (to be applied with an extension pole blower) which would be effective against the carpenter bees. I explained that I (for several years) had applied a liquid solutioninto the areas which the bees attacked. I further explained that this had not been effective. I agreed that the dry powder dusting which he described could indeed be effective and was something which I could not do myself as I did not possess the equipment

I on two occasions (by phone) recommended that Russell's pest control regard the improperly made carpenter bee treatment as a premature quarterly spraying and then simply terminate my service one quarter early. Please understand that carpenter bee treatments need be made during the spring when the bees emerge from their galleries. These recommendations went unheeded.

I maintain that (a) I did not receive the service/product described in the service contract.

Desired Settlement
I would like to:

1. Receive a refund for the amount spent on the carpenter bee treatment.

2. Receive a written document from Russell's pest control delineating that no renewal of my service contract (from 2012) will be made or attempted.

Business' Initial Response
We called and offered to give it the customer a free treatment and give him his money back. He said he just wanted his money back and we are going to refund.

10/15/2012Problems with Product / Service

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Pest Control Services

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.