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          Crowne Plaza Hotel has 1 locations, listed below.

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            Business ProfileCrowne Plaza Hotel

            Hotels

            Contact Information

            401 W. Summit Hill Drive

            Knoxville, TN 37902

            Get Directions
            Visit Website
            (865) 522-2600

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            401 W. Summit Hill Drive, Knoxville, TN 37902
            BBB File Opened:
            2/26/2009
            Contact Information

            Principal

            • Sarah Moore, Manager

            Customer Contact

            • Sarah Moore, Manager
            • Ken Knight
            Additional Contact Information

            Fax Numbers

            • (865) 523-7200
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2021

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I made a reservation for 6 rooms for a one-night stay for check-in on Sunday, April 25 and check-out on Monday, April 26. The reservation was made through the Booking.com website. I fell ill and developed COVID symptoms. So, I called Booking.com to cancel the reservation about 4-5 days prior to the check-in date. I was told they did not have a reservation under my name. On Monday, April 26, I received a charge for the 6 rooms totaling $852.68. I was asked to contact *** ****** at Crowne Plaza. I have called on Monday, April 26 and sent an email. I also called again today, April 29. I have not heard back from him yet.

            Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Greater East Tennessee

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            BBB Reports On

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