BBB Business Review

BBB Accredited Business since 12/01/1995

LeafGuard of Tennessee

Phone: (865) 584-7305Fax: (865) 584-2633View Additional Phone Numbers6217 Enterprise Drive, KnoxvilleTN 37909

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 12/01/1995

BBB has determined that LeafGuard of Tennessee meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised LeafGuard of Tennessee's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on LeafGuard of Tennessee

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
07/07/2014Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
I had some hail damage on my Leaf Guard gutters in 2012. The first time I had these gutters installed there were some problems with the water not flowing into the gutter. The service person was able to correct the problem. However, the same problem is happening with the new system, but after a few visits to my home they haven't fixed the problem. Every time it rains it's like not having any gutters at all. I used to be able to sit on my front porch and watch the rain, but not any more. The rain hits the edge of the porch and splatters and gathers on the porch surface. The company is saying it is the fault of my porch. The last time I spoke with someone they said they will come out when it rains to see what is happening. I fell for this answer, or maybe I was tired of telling them they haven't fixed the problem. They haven't been out. This system cost a lot of money.I suggested if they can't fix the gutters, maybe they should be replaced. They said that wasn't going to happen.

Desired Settlement

Business Response
We will schedule to get back to her home. Perhaps there is a new roof or other issue?

08/20/2014Problems with Product / Service
10/24/2012Guarantee / Warranty Issues

Industry Comparison| Chart

Gutters & Downspouts

Additional Information

top
BBB file opened: 12/01/1995Business started: 06/01/1995
Business Management
Principal: Mr. John Spry (President)
Number of Employees

9

Business Category

Gutters & Downspouts

Products & Services

Guttering Systems

Alternate Business Names
Innovations, Inc.

Map & Directions

Map & Directions

Address for LeafGuard of Tennessee

6217 Enterprise Drive

Knoxville, TN 37909

To | From

LocationsX

1 Locations

  • 6217 Enterprise Drive 

    Knoxville, TN 37909(865) 689-3328
    (865) 689-3328
    (865) 584-7365
    (865) 584-7365
    (865) 584-2048
    (865) 584-2048
    (865) 687-5346
    (865) 687-5346
    (865) 584-7305
    (865) 584-7305
    (800) 532-3482
    (800) 532-3482
    Fax: (865) 219-0155
    Fax: (865) 584-2633
    Fax: (865) 219-0155
    Fax: (865) 584-2633
    Fax: (865) 219-0155
    Fax: (865) 584-2633
    Fax: (865) 219-0155
    Fax: (865) 584-2633
    Fax: (865) 219-0155
    Fax: (865) 584-2633
    Fax: (865) 219-0155
    Fax: (865) 584-2633

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*LeafGuard of Tennessee is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (865) 689-3328
  • (865) 584-7365
  • (865) 584-2048
  • (865) 687-5346
  • (800) 532-3482

Additional Fax Numbers

  • (865) 219-0155
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews as of November 2012.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Gutters & Downspouts

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.