BBB Business Review

This Business is not BBB Accredited

Braden's Lifestyles

(865) 777-405911105 Turkey Drive, KnoxvilleTN 37922

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BBB Accreditation

Braden's Lifestyles is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Braden's Lifestyles' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Braden's Lifestyles

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/15/2014Problems with Product / Service | Read Complaint Details

One of the accent pillows is frayed and ******'s will not replace it.
We purchased a floor model couch and chair in November 2013. After about a week, we noticed that one of the accent pillows was frayed. We contacted ******'s and they said they would order a replacement. In January, we went back in to the store and asked about the pillow. They claimed the material was back-ordered and would take at least 6 more weeks before it would arrive. The salesperson made a big deal about giving us his cell phone and told us he would contact us etc. It is now July and we have not heard a word from ******'s.

Desired Settlement
We are simply asking for a replacement pillow.

Business Response
We ordered them a new pillow and it come in February. We called and left a message but no one called us back. It's still here. I left a message this morning Aug 6 for this consumer to pick it up.

Industry Comparison| Chart

Furniture - Retail

Additional Information

BBB file opened: 01/01/1961Business started: 01/01/1956
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Business License (Knoxville/ City & County)
400 Main Street
Knoxville, TN 37902
(865) 215-2083

BBB records show a license number of 1272511 for this company, issued by Business License (Knoxville/ City & County).

Type: City Occupational License

Contact Information
Principal: Mr. Gary Braden (President)Customer Contact: Mr. Nick Braden ( Vice-President)
Number of Employees


Business Category

Furniture - Retail

Products & Services

Indoor & Outdoor Furniture Residential & Commercial. Oriental rugs

Map & Directions

Map & Directions

Address for Braden's Lifestyles

11105 Turkey Drive

Knoxville, TN 37922

To | From


1 Locations

  • 11105 Turkey Drive 

    Knoxville, TN 37922(865) 777-4059

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Braden's Lifestyles is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews as of November 2012.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Furniture - Retail


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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