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Braden's Lifestyles

Phone: (865) 777-4059

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/15/2014Problems with Product / Service | Read Complaint Details
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Complaint
One of the accent pillows is frayed and ******'s will not replace it.
We purchased a floor model couch and chair in November 2013. After about a week, we noticed that one of the accent pillows was frayed. We contacted ******'s and they said they would order a replacement. In January, we went back in to the store and asked about the pillow. They claimed the material was back-ordered and would take at least 6 more weeks before it would arrive. The salesperson made a big deal about giving us his cell phone and told us he would contact us etc. It is now July and we have not heard a word from ******'s.

Desired Settlement
We are simply asking for a replacement pillow.

Business Response
We ordered them a new pillow and it come in February. We called and left a message but no one called us back. It's still here. I left a message this morning Aug 6 for this consumer to pick it up.

Industry Comparison| Chart

Furniture - Retail

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.